Return & Refunds

At Orla Photo, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to make your shopping experience hassle-free.

Return Eligibility
You may return most new, unopened items within 14 days of receiving your order for a full refund or exchange. Items must be returned in their original packaging and condition.

Return Process
To initiate a return, please contact our customer support team within 7 days of receiving your order at [email protected]. Provide your order number and reason for the return, and we will guide you through the process.

Refund Time Frame
Once we receive and inspect the returned item, refunds will be processed within 7 to 10 business days. Refunds will be made using the original payment method or another method agreed upon.

Exchanges
If you received a defective or incorrect item, please notify us within 7 days of delivery. We will arrange a replacement at no additional cost to you.

Non-Returnable Items
For hygiene and safety reasons, certain items such as opened lenses or customized products are not eligible for return or refund.

Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (such as wrong or defective items).

Contact Us
For any questions or to start a return, please reach out to us at [email protected].